Registered: 11/04/99
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#1507806 - 08/29/08 06:19 PM
Excellent customer service.
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Sr IceLeaders Family
Registered: 11/09/05
Posts: 1651
Loc: South Range, WI
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I had heard that leatherman had a 25 year warranty so I sent my 18 year old leatherman wave in for service cause a few of the blades had broken. I purchased it in 1997 for about 70 bucks. Today I recieved a BRAND NEW wave, the new model as they said my version of that model has been retired. The new model goes for about a hundred bucks. WAY TO GO LEATHERMAN! That is the kinda service that keeps customers returning to buy your products.
_________________________
"When asked what a man has done in his life, I can say I WAS IN THE UNITED STATES NAVY" John F Kennedy
fishahollik@yahoo.com
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#1507878 - 08/29/08 07:53 PM
Re: Excellent customer service.
[Re: Wade Joseph]
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Sr IceLeaders Family
Registered: 11/17/06
Posts: 2050
Loc: Truman, MN
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Great customer service is hard to find nowadays. Sounds like they want to keep customers and get more customers as well.
*************GO NAVY, btw**************************
_________________________
You know when they have a fishing show on TV? They catch the fish and then let it go. They don't want to eat the fish, they just want to make it late for something.
Mitch Hedberg
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#1510022 - 09/01/08 08:50 PM
Re: Excellent customer service.
[Re: Wade Joseph]
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Sr IceLeaders Family
Registered: 05/01/02
Posts: 1651
Loc: Babbitt, MN
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It sounds like they were smart enough that it was a small investment to obtain a life-long customer.
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May the holes in your net be no larger than the fish in it. ~Irish Blessing
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